FAQs

Orders

What Size Should I Order?

Q: What size should I order?

A: Please reference our size chart to determine sizing.

Are the products ethically made?

Q: Are the products ethically made?

A:Yes, all of our items are ethically sourced and manufactured.
For more information on the manufacturers:
Conscious
American Apparel

Are the materials eco-friendly?

Q: Are the materials eco-friendly?

A: Yes, all of our items are made from responsibly-sourced cotton, and printed with nontoxic water-based vegan inks.

Is the packaging eco-friendly?

Q: Is the packaging eco-friendly?

A: Yes, our items are shipped in 100% compostable mailers.

How do I care for my products?

Q: How do I care for my products?

A: It is recommended to wash cotton in cold water, either in a washing machine or by hand.Hang dry to extend the life of your clothing or tumble dry low.Low iron can be used if needed, but not directly over the printed area.

It is best to wash canvas bags and totes by hand and hang dry. A cool iron can be used but should be avoided on printed areas.

Product

What payment methods do you accept?

Q: What payment methods do you accept?

A: The LIVEKINDLY Shop accepts all major credit and debit cards.

Can I change my order?

Q: Can I change my order?

A:LIVEKINDLY apparel and accessories can be exchanged or returned within 30 days of purchase for U.S. orders only. Customers will incur any shipping charges related to this process.

All International purchases are final sale.

How long will it take to receive my order?

Q: How long will it take to receive my order?

A: Expected delivery on all items is up to 14 days. LIVEKINDLY apparel and accessories are produced in limited quantities to prevent excess inventory.

In the event demand exceeds supply additional processing time may be required.
Due to the impact of COVID-19, additional time may be required.

I didn’t receive an order confirmation email. What should I do?

Q: I didn’t receive an order confirmation email. What should I do?

A: Please email shop@livekindly.com.

Can I return my item for any reason?

Q: Can I return my item for any reason?

A: LIVEKINDLY apparel and accessories can be exchanged or returned within 30 days of purchase for U.S. orders only. Customers will incur any shipping charges related to this process.
All International purchases are final sale.

Shipping

How much is shipping?

Q: How much is shipping?

A: Shipping varies depending on destination. Prices are calculated at checkout and all items are shipped via USPS.

Do you ship internationally?

Q: Do you ship internationally?

A: Yes, prices are calculated at checkout.

For international orders, will there be duties and taxes?

Q: For international orders, will there be duties and taxes?

A: Items shipped outside of the US may be subject to import taxes, customs duties, and fees. We do not offer pre-paid duties and taxes so please be aware that you could incur additional charges.

Customs policies vary widely; you may wish to contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

How do I track my order?

Q: I didn’t receive an order confirmation email. What should I do?

A: Visit track your order, enter your Order ID and billing email address, then click the “Track” button.

Where do I find my Order ID?

Q: Where do I find my Order ID?

A: Your Order ID can be located in your order confirmation email.

How long will it take for my order to be shipped?

Q: How long will it take for my order to be shipped?

A: Expected delivery on all items is up to 14 days. LIVEKINDLY apparel and accessories are produced in limited quantities to prevent excess inventory.

In the event demand exceeds supply additional processing time may be required.
Due to the impact of COVID-19, additional time may be required.

General

Who can I contact if I have a merchandise related issue not covered in your FAQ?

Q: Who can I contact if I have a merchandise related issue not covered in your FAQ?

A: Please email shop@livekindly.com.